Privacy policy

Last updated: 10/10/1026

Aura Wheels respects your privacy. This policy explains what information we collect, how we use it and your choices. By using our website or placing an order, you agree to this policy.

Information we collect

  • Order details: your name, email address, phone number, shipping address and billing address.
  • Payment information: payments are handled by our payment provider, PayHere. You enter your card details on their secure payment page. We never see or store your full card number or CVV.
  • Account and contact information: anything you send us when you email us, message us on Instagram or sign up for our mailing list.
  • Website usage data: information collected automatically, such as your IP address, device and browser type, pages viewed and how you reached our site. We collect this using cookies and similar tools.

How we use your information

  • To process and deliver your orders
  • To send order confirmations, shipping updates and replies to your questions
  • To handle returns, refunds and customer support
  • To send news about new drops and offers, only if you opted in (you can unsubscribe at any time)
  • To improve our website, products and marketing
  • To prevent fraud and meet legal requirements

Who we share it with
We don’t sell your personal information. We share it only with services that help us run the business:

  • Shopify, which hosts our store
  • PayHere, which processes payments
  • Shipping and courier companies, who need your name, address and phone number to deliver your order
  • Analytics and advertising tools such as [Google Analytics / Meta Pixel], if we use them
  • Authorities, if the law requires it

Some of these services are based in other countries, so your information may be processed outside your own country.

Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can block or delete cookies in your browser settings, but parts of the store may not work properly.

How long we keep your information
We keep your information only as long as needed to fulfil orders, meet legal and accounting requirements and resolve disputes. After that we delete it or anonymise it.

Your rights
You can ask us to:

  • Tell you what information we hold about you
  • Correct or update it
  • Delete it, unless we must keep it by law
  • Stop sending you marketing emails

To make a request, email aurawheels113@gmail.com . We will respond within 10 days.

Security
We take reasonable steps to protect your information, and our store uses secure (HTTPS) connections. No online system is completely secure, so we can’t guarantee absolute security.

Children
Our website is not meant for children under 13, and we don’t knowingly collect their information.

Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date at the top.

Contact us
Aura Wheels
Email: aurawheels113@gmail.com